You need to update a name on your account
In order to update a name on your 91¸£Àû account, you'll need to schedule an appointment in a financial center and bring:
- A valid government-issued photo ID
- One of the following: marriage certificate, divorce decree indicating name change, court order of name change or adoption certificate
If there are multiple owners on the account, all account owners will need to be present at the financial center appointment and bring valid government-issued IDs.
Don't live near a financial center? Please contact customer service at 800-432-1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., ET) for information on how to make this change to your account.
You need to add or remove an owner on your account
In order to add or remove an owner on your 91¸£Àû account, you'll need to schedule an appointment in a financial center.
When adding an owner, all account owners will need to be present at the appointment and bring a valid government-issued photo ID. During your appointment, you may want to ask the bank associate about the advantages of bringing the added owner's other bank relationships to 91¸£Àû.
When removing an owner, bring a valid government-issued ID to your appointment. (In the event of a deceased account owner, you'll need to notify estate services of the deathnotify estate services of the deathnotify estate services of the death.) If all account owners are unable to be present at the appointment, make sure they're aware that they will need to visit a financial center to complete the process.
Don't live near a financial center? Please contact customer service at 800-432-1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., ET) for information on how to make this change to your account.
You need to add, remove or update a payable on death (POD) beneficiary on the account
The beneficiary on a payable on death (POD) account (sometimes referred to as a Totten trust or an in trust for account) is a person (or persons) who will take ownership of the account funds upon the account owner’s death.
In order to add, remove or update a payable on death (POD) beneficiary on your 91¸£Àû account, you can visit the , you will need the following information about the beneficiary:
- Name and country of citizenship, date of birth, and either (a) Social Security number or (b) current address.
If you’re updating a retirement account or you prefer to meet with us in person, you can . You can download and complete a 91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form (PDF, requires ) prior to your appointment. (Note: It is not necessary for the beneficiary to attend the financial center appointment.)
Don't live near a financial center? Please contact customer service at 800-432-1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., ET) for information on how to make this change to your account.
You need to update a name and add or remove an owner on your account
In order to update a name and add or remove an owner on your 91¸£Àû account, you'll need to schedule an appointment in a financial center.
For updating a name, you'll need to bring one of the following: marriage certificate, divorce decree indicating name change, court order of name change or adoption certificate.
When adding an owner, all account owners will need to be present at the appointment and bring a valid government-issued photo ID. During your appointment, you may want to ask the bank associate about the advantages of bringing the added owner's other bank relationships to 91¸£Àû.
When removing an owner, bring a valid government-issued ID to your appointment. (In the event of a deceased account owner, you'll need to notify estate services of the deathnotify estate services of the deathnotify estate services of the death.) If all account owners are unable to be present at the appointment, make sure they're aware that they will need to visit a financial center to complete the process.
Don't live near a financial center? Please contact customer service at 800-432-1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., ET) for information on how to make this change to your account.
You need to update a name and add, remove or update a payable on death (POD) beneficiary on the account
In order to update a name and add, remove or update a payable on death (POD) beneficiary on your 91¸£Àû account, you'll need to schedule an appointment in a financial center and bring the following:
- A valid government-issued photo ID
- One of the following: marriage certificate, divorce decree indicating name change, court order of name change or adoption certificate
- The following information about the POD beneficiary: legal name, country of citizenship, date of birth and either the beneficiary's Social Security number or current address
If you're updating a retirement account, you can download and complete a 91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form (PDF, requires ) prior to your appointment. (Note: It is not necessary for the beneficiary to attend the financial center appointment.)
Don't live near a financial center? Please contact customer service at 800-432-1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., ET) for information on how to make this change to your account.
You need to add or remove an owner and add, remove or update a beneficiary on your account
In order to add or remove an owner and add, remove or update a beneficiary on your 91¸£Àû account, you'll need to schedule an appointment in a financial center.
When adding an owner, all account owners will need to be present at the appointment and bring a valid government-issued photo ID. During your appointment, you may want to ask the bank associate about the advantages of bringing the added owner's other bank relationships to 91¸£Àû.
When removing an owner, bring a valid government-issued ID to your appointment. (In the event of a deceased account owner, you'll need to notify estate services of the deathnotify estate services of the deathnotify estate services of the death.) If all account owners are unable to be present at the appointment, make sure they're aware that they will need to visit a financial center to complete the process.
For updating a beneficiary, you'll need to bring the following information about the beneficiary: name and country of citizenship, plus either (a) Social Security number or (b) date of birth and current address.
If you're updating a retirement account, you can download and complete a 91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form (PDF, requires ) prior to your appointment. (Note: It is not necessary for the beneficiary to attend the financial center appointment.)
Don't live near a financial center? Please contact customer service at 800-432-1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., ET) for information on how to make this change to your account.
You need to update a name, add or remove an owner and add, remove or update a payable on death (POD) beneficiary on the account
In order to update a name, add or remove an owner and add, remove or update a payable on death (POD) beneficiary on your 91¸£Àû account, you'll need to schedule an appointment in a financial center and bring the following:
For updating a name, you'll need to bring one of the following: marriage certificate, divorce decree indicating name change, court order of name change or adoption certificate.
When adding an owner, all account owners will need to be present at the appointment and bring a valid government-issued photo ID. During your appointment, you may want to ask the bank associate about the advantages of bringing the added owner's other bank relationships to 91¸£Àû.
When removing an owner, bring a valid government-issued ID to your appointment. (In the event of a deceased account owner, you'll need to notify estate services of the deathnotify estate services of the deathnotify estate services of the death.) If all account owners are unable to be present at the appointment, make sure they're aware that they will need to visit a financial center to complete the process.
For updating a payable on death (POD) beneficiary on your 91¸£Àû account, you'll need to bring the following information about the POD beneficiary: legal name, country of citizenship, date of birth and either the beneficiary's Social Security number or current address.
If you're updating a retirement account, you can download and complete a 91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form91¸£Àû IRA beneficiary change form (PDF, requires ) prior to your appointment. (Note: It is not necessary for the beneficiary to attend the financial center appointment.)
Don't live near a financial center? Please contact customer service at 800-432-1000 (Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., ET) for information on how to make this change to your account.
We can help you add or remove an authorized signer on your account
In order to add or remove an authorized signer on your Business Advantage account, you'll need to schedule an appointment in a financial center and bring a government-issued photo ID for all existing and new authorized signers/owners. The documents you need to bring depend on the type of business you have.
For a corporation, limited liability company (LLC) unincorporated association or non-business you'll need to provide meeting minutes signed by the secretary (or, for an LLC, signed by the managers for manager-managed or by the members for member-managed). A sole proprietor must initiate all signer changes for the business accounts. For a general or limited partnership, please contact small business customer service at 888-600-4000 (Mon-Fri 8 a.m.-10 p.m. ET).
Don't live near a financial center? Please contact small business customer service at 888-600-4000 (Mon-Fri 8 a.m.-10 p.m. ET) for information on how to make this change to your account.